The deal closed. The systems didn't.
AfterClose helps regional broadband and cable operators collapse split OSS/BSS, billing, CRM, and field stacks after an acquisition — without losing billing continuity or stalling trucks.
Who this is for
You run a regional broadband or cable operation. You just bought — or got bought — and now you're running two of everything: two billing systems, two CRMs, provisioning tools that don't agree with each other, and dispatch living partly in a system nobody fully trusts. We exist for the twelve months after the press release.
- Regional broadband and cable operators, roughly $100M–$500M+ in revenue
- Post-acquisition, or mid-consolidation across multiple systems
- Running split billing, CRM, provisioning, or dispatch stacks
- Accountable for keeping subscribers billed and field crews moving during the cutover
What breaks first
Billing continuity
Dual-run chaos, missed invoices, misapplied payments. Revenue leaks while everyone argues about whose system is right.
See the problems →Provisioning ↔ billing sync
Services live but unbilled, or billed but never provisioned. The order-to-cash path splits at the worst moment.
See the problems →The field–office gap
Dispatch in one tool, CRM in another, plant records in a third. Trucks roll; the invoice doesn't.
See the problems →System-of-record fights
Every vendor swears their system should survive. Nobody has a vendor-neutral way to decide.
See the problems →How we work: 30 / 60 / 90
Stabilize (days 0–30): freeze reckless changes, stand up daily billing reconciliation, get one view of incidents. Choose the system of record (days 30–60): a vendor-neutral decision, per domain, written down. Wave-migrate (days 60–90 and beyond): pilot cohorts, cutover checklists, defined rollback criteria.
Start here: The Broadband M&A Systems Cutover
The first-90-days guide we'd hand a COO on day one. What breaks first, what to stabilize, how to pick the system of record, and how to migrate in waves without losing revenue.
Straight answers
What breaks first after a broadband acquisition?
Billing breaks first, then everything downstream of it: provisioning sync, customer support visibility, and field coordination. The full breakdown is in our questions section.
How long should dual-run billing last?
As short as possible, as long as necessary — typically one to three billing cycles per migration wave, never open-ended. Open-ended dual-run is how operators end up running two billing systems for three years.
When should we retire the legacy billing system?
After two clean parallel billing cycles per cohort, plus one full dunning cycle. Retire by cohort, not by proclamation.
Running two of everything?
Tell us where it hurts — deal stage, how many stacks are in play, and the risk keeping you up at night. We'll tell you honestly whether we can help.